Website: SurpriseGiftStore.co.in

Welcome to SurpriseGiftStore.co.in. By using our website and placing an order with us, you agree to be bound by the terms and conditions below. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing or using this website, you agree to comply with and be legally bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree, please do not use our services.

2. Products and Services

• All products listed on our website are subject to availability.

• Product images are for representation only. Slight variations in color, design, or packaging may occur due to photography and display settings.

• Customization, if applicable, is subject to approval and production limitations.

3. Pricing and Payment

• All prices listed are in INR (₹) and inclusive of applicable taxes unless mentioned otherwise.

• We reserve the right to update prices at any time without prior notice.

• Payment options include UPI, debit/credit cards, net banking, wallets, and cash on delivery (where available).

• All payments are processed through secure, third-party payment gateways.

4. Order Confirmation and Fulfillment

• Once your order is placed, you will receive a confirmation email or SMS.

• We reserve the right to cancel or refuse any order due to stock unavailability, payment issues, or suspected fraud.

• For customized/personalized orders, we begin processing only after receiving complete and correct details from you.

5. Shipping and Delivery

• We deliver across India via reputed logistics partners.

• Delivery timelines are mentioned on product pages but may vary due to external factors such as weather, festivals, or courier delays.

• Accurate shipping details are your responsibility. Orders with incorrect information may be delayed or returned.

6. Cancellations, Returns, and Refunds

• Orders can be cancelled within 2 hours of placing them, unless already dispatched.

• Personalized or made-to-order items cannot be cancelled or returned unless damaged or defective.

• For eligible refunds, the amount will be credited back to your original payment method within 5–7 business days after approval.

• For detailed policy, refer to our Cancellation & Refund Policy.

7. Intellectual Property

• All content on this website, including text, images, logo, and product designs, is the property of SurpriseGiftStore.co.in and protected under applicable copyright laws.

• No part of the website may be copied, reproduced, or distributed without written consent.

8. User Responsibilities

• You agree not to use the website for any unlawful or fraudulent purpose.

• You shall not upload or transmit any harmful material, including viruses or malware.

• You are responsible for maintaining the confidentiality of your account and login credentials.

9. Limitation of Liability

• SurpriseGiftStore.co.in is not liable for any indirect, incidental, or consequential damages resulting from use of the website or products.

• In no event shall our liability exceed the total purchase amount of your order.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes will be handled in the courts of [Your City], India.

11. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective once published on the website.

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Surprise Gift Store
Email: support@surprisegiftstore.co.in